Performance61: How an automotive specialist uses Zentor App
Performance61 GmbH is an automotive engineering and tuning specialist and one of the first production customers of Zentor App. This case study honestly shows, backed by real data, what Performance61 actively uses today — and which additional functions, part of the booked "Individual" package, are available at any time but not currently active.
Data as of: 2026-07-20 · Package: Individual · Live since: 2026-06-16
Actively used — backed by real numbers
These functions are not just set up for Performance61 but demonstrably in real operation — backed by real access and content figures from the production database.
Embedded live on performance61.de (own branding "AI Product Advisor", video launcher). Real usage: 13 visitors, 41 widget opens, 30 sent chat messages, and 2,844 widget load events — data continues to update through today (2026-07-20).
Substantially populated: 356 knowledge chunks from 74 knowledge entries plus one automatically crawled company website. The chatbot answers questions about Performance61 based on this real, company-specific content.
Available and usable at any time
Performance61 has booked the "Individual" package — the majority of the entire Zentor App feature set. The following functions are technically set up or bookable but are not currently actively used. This is not a platform limitation but a business decision by Performance61 about which channels and processes to activate when.
Mailbox p61@zentor-app.de is set up and verified, usable directly in the Zentor App dashboard — no conversations handled via this mailbox so far.
Channel configuration is part of the feature set, currently disabled — activatable at any time without additional setup of the chatbot core.
Channel configuration present, currently disabled — activatable at any time.
Technically available as a channel in the platform, not yet set up for Performance61.
Fundamentally part of the "Individual" package. Not yet individually set up for Performance61 — set up by Zentor on request.
The calendar connection (CalDAV) is actively connected. There are currently no booking rules or appointment types configured, and no appointments booked via the bot — the function is ready as soon as Performance61 configures it.
The n8n automation connection is actively connected, currently without company-specific workflows for Performance61.
The module is active, with no leads captured via the chatbot for Performance61 so far.
The handover function (transferring a chat to a staff member) is active as a platform function, with no documented handover cases so far.
The conversation-insights reporting function (daily/weekly reports) is available but not yet subscribed to for Performance61.
Teams & roles, tasks, file management, invoicing, and 10 app-store applications (e.g. day planner, deadline management, form-to-PDF, reply assistant) are activated and ready to use, without content usage so far.
Webshop & e-commerce
Performance61 also sells spare parts and tuning accessories online — here the facts matter especially to cleanly separate platform capability from the company's own independent operation.
Performance61 operates a real, active WooCommerce webshop at performance61.de/shop with real products (spark plugs, engine oil, its own additives, coolant, merchandise, among others). This webshop runs independently on the company website and is currently not connected to the Zentor App platform.
Zentor App natively connects several shop systems: WooCommerce, Shopware, and PrestaShop are fully tested and ready to use (product search, order-status lookup with customer verification, product/order sync); the connection for further shop systems (including Shopify, Wix, Shoper) is already implemented. Particularly relevant for Performance61: WooCommerce is exactly the shop system its own webshop already runs on. This connection is available via a separately bookable shop-integration add-on. This add-on is not currently booked for Performance61 and no shop connector is configured — the technical connection would be possible immediately, without any code change, as soon as Performance61 decides to do so. Only after such a connection would the chatbot be able to answer product questions, look up order status, and hand over to a staff member when needed.
Important clarification: Zentor App does not operate its own shopping cart or checkout. The ordering process, cart, and payment handling always remain with the respective shop system (here: WooCommerce) — Zentor App adds communication around the purchase (product questions, order status, follow-up), but does not replace the shop itself.
Frequently asked questions about this case study
Why are unused functions listed too?+
Because Performance61 has booked the comprehensive "Individual" package and these functions are available at any time. We want to show the complete, honest feature set — not just today's slice of usage.
Are the stated figures real?+
Yes. All figures (visitors, widget opens, messages, knowledge entries) come from a direct, read-only query of the production database on 2026-07-20 — no estimates, no extrapolations.
Is Performance61's webshop part of Zentor App?+
No. The WooCommerce webshop at performance61.de/shop is an independent operation run by Performance61. Zentor App natively supports WooCommerce and could connect it, but currently does not.
Were test data or extra functions activated for this case study?+
No. This case study describes exclusively the existing, unmodified current state of Performance61 at the time of data collection.
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