AI Chatbot for Restaurants — Take Reservations Instead of Missing Inquiries

Reservation requests rarely arrive on a schedule — they pile up exactly when the kitchen and service staff have the least capacity for an extra phone call. In between, guests ask about opening hours, the menu, allergens, vouchers, or takeaway, want to book a group of twelve, or ask about a celebration. Every unanswered inquiry is potentially a lost reservation — and every missed call during peak business costs revenue that an additional staff member on the phone could hardly offset.

Zentor App takes over exactly these recurring but time-critical inquiries — structured, reachable around the clock, and via the channel the guest prefers.

An example: a guest writes a message on Friday afternoon to reserve a table for Saturday evening. This is how the process runs in Zentor App:

1. Step 1: The message (web chat, WhatsApp, email — phone available; activation follows an individual review by Zentor) arrives via the channel chosen by the guest — Zentor App recognizes the restaurant and location (for multiple branches).
2. Step 2: The assistant asks for date, time, and number of guests.
3. Step 3: Special requests are recorded — e.g., a window seat, a high chair, or an occasion such as a birthday.
4. Step 4: Availability for the requested time is checked — in the connected reservation system or in the native scheduling.
5. Step 5: If a table is available, Zentor App makes the reservation and creates it in the system.
6. Step 6: The guest receives a confirmation via the channel used.
7. Step 7: Before the appointment, Zentor App sends a reminder — this noticeably reduces no-shows.
8. Step 8: If the guest wants to change or cancel the reservation, Zentor App handles the request via the same channel and updates the confirmation and reminder accordingly.

If no suitable table is available or it is a more complex special request, Zentor App hands the inquiry over to your team in a structured way.

Guests have long since stopped reserving by phone only. Zentor App accepts requests via web chat, email, WhatsApp, Telegram, and SMS and handles them with the same structured process.

Phone is also available as an equal channel via the Zentor SIP-Voicebot — across all six channels, your restaurant no longer misses a request even during peak times at the stove or the bar.

If you already operate a reservation system, Zentor App can retrieve availability and create, change, or cancel reservations directly in your existing system via n8n workflows and API connections (Individual package).

Without an existing system, Zentor App's native scheduling handles availability checks and reservations — without any additional software connection. Opening hours, menu, allergen notes, and other information are stored in the knowledge base and are immediately available to the assistant.