Check platform availability
The public status page at /status shows the real reachability status live — what it shows and what it does not.
Last verified: 2026-07-20
The public status page is available at zentor-app.de/status. It shows live whether the core platform (backend and database) is reachable. It is deliberately not a status page with a traffic-light indicator per individual component (like some other SaaS providers) — there is currently no such detailed measurement. The page shows exactly one coarse, but real, reachability status.
Step by step
- Open the public status pageGo to zentor-app.de/status. The page queries the /api/monitoring/health endpoint live without login and shows status ("Reachable" or "Degraded"), uptime since the last restart, and requests/errors since process start.
- Read the explanation of what the status meansThe status page explicitly explains what is checked (backend process running, database reachable) and what is NOT checked (individual tenant functions, custom integrations, historical availability statistics). There is deliberately no fabricated uptime percentage, since no such measurement series exists.
- View detailed status as a logged-in userAfter logging in, the dashboard additionally shows a system status panel with API, database, n8n, and Redis (see "Self-diagnosis for problems").
- If you suspect an outageIf you suspect a platform-wide outage, contact Zentor directly — the status page is not a substitute for a contractual SLA (see the pricing page, "SLA & availability" section).
Expected result
You know the public status page, what it shows and what it does not, and the additional means for checking availability as a logged-in user.
Common error cases
I am looking for a status page with a traffic-light indicator per component (similar to other SaaS providers), but only find a single overall status.
Cause: A status page with individual component measurement does not currently exist — the public status page deliberately shows only the one coarse, but real, reachability status.
Resolution: Additionally use the dashboard system status after logging in, or contact Zentor for current outage information.
The status page shows "Reachable" but a specific channel still does not work for me.
Cause: The status only confirms that the platform is generally reachable — it says nothing about the state of individual channels, tenant functions, or integrations. This is also stated explicitly on the status page.
Resolution: Use the channel-specific test button in the "Integrations" section, or the dashboard system status.
I expect a historical uptime statistic (e.g. "99.9% last month") on the status page.
Cause: No such measurement series is currently collected, so the status page deliberately shows no fabricated percentage.
Resolution: For contractually guaranteed availability, see the "SLA & availability" section on the pricing page (individual SLA agreements available in the Individual package).