The 14-day trial period (demo tenant)
How to get a 14-day trial access, what distinguishes it from a paid tenant, and what happens after it expires.
Last verified: 2026-07-20
In the system, the 14-day trial period is called "demo" — this refers to a fully functional tenant with time-limited, free access. Activation does not happen automatically via the public request form but is done by Zentor.
Step by step
- Request accessSubmit a request via the public "Request access" form on the Zentor website. This request does not yet create a tenant — it is reviewed by Zentor.
- Wait for activationZentor activates your 14-day trial access. The period starts from that point.
- Use the trial periodDuring the 14 days you use a fully functional tenant for free — however with mandatory Zentor branding (unlike paid packages) and without a fixed conversation limit.
- Receive a reminder48 hours before expiry you automatically receive a reminder email.
- Switch to a paid packageSwitching to a paid package is not currently available as a standalone self-service function in the dashboard — contact Zentor in good time before expiry.
Expected result
You test the platform fully for 14 days; you receive a reminder well before it expires.
Common error cases
After submitting the access request form, I still cannot log in.
Cause: The form does not yet create a tenant — activation is done manually by Zentor.
Resolution: Wait for the activation confirmation from Zentor.
After the 14 days expire, my chat widget stops working.
Cause: After expiry, access is automatically blocked — your tenant and your data remain intact, nothing is deleted.
Resolution: Contact Zentor to switch to a paid package and re-enable access.
I want to upgrade from the trial to a paid package myself in the dashboard but cannot find a function for it.
Cause: A self-service upgrade from the trial period is not currently available as a dashboard function.
Resolution: Contact Zentor to switch to a paid package.