Ezezindlu zokuhlala lezinkampani zokuphatha izindlu

I-chatbot yezindlu zokuhlala —
Yenza izicelo zabahlali ngokuzenzakalelayo

Izinkampani zezindlu lezinkampani eziphatha izakhiwo zithola nsuku zonke izicelo ezinengi ezifanayo zabaqhatshi lemibiko yokulimala — nge-Webchat, WhatsApp, i-imeyili, SMS kumbe ezocingo nge-Zentor SIP-Voicebot. IZentor App yamukela le mibiko, ibone isakhiwo lendlu, ibhale ukulimala, ihlole ukuphangisa kwakho, idale ithikithi, ilinike indawo elomsebenzi lowo njalo yazise umqhatshi ngesimo. Izimo eziyinkimbinkimbi kumbe ezibucayi ngokomthetho zidluliselwa yiZentor App ngeHandover kuqembu lakho — kuvumelana le-DSGVO.

Kusukela ocingweni lomhlali kuze kube ngumbiko womonakalo oqediweyo

I-Zentor App kayithathi inqubo ngokwengxenye kuphela, kodwa kusukela embikweni wokuqala kuze kube sekuqedweni okubhaliweyo — kuya ngokuhlelwa lamasistimu axhunyiweyo:

STEP 1

Yamukela umbiko

Umqhatshi uthintana nge-WhatsApp, ku-Webchat, nge-imeyili kumbe nge-SMS — iZentor App yamukela umbiko ngechaneli umqhatshi alisebenzisayo ngalesosikhathi.

STEP 2

Bona isakhiwo lendlu

Ngokwekheli, inombolo yomhlali kumbe imininingwane yokuxhumana egciniweyo, i-Zentor App ihlanganisa umbiko lesakhiwo esifaneleyo lendlu efaneleyo.

STEP 3

Bhala umonakalo

Uhlobo lomonakalo, indawo ethintekileyo — isib. isistimu yokufudumeza, amapayipi, ugesi — lemininingwane eyengeziweyo kubuzwa ngendlela ehlelekileyo.

STEP 4

Hlola ukuphuthuma

Ngokwemigomo egciniweyo, i-Zentor App ihlola ukuphuthuma — umonakalo wamanzi ophuthumayo ubekwa phambili ngendlela etshiyeneyo lensimbi yomnyango ephukileyo.

STEP 5

Dala ithikithi

Kusukela embikweni, kudalwa ngokuzenzakalelayo ithikithi elihlelekileyo lemininingwane yonke ebhaliweyo ku-Inbox yeZentor App.

STEP 6

Abela ophetheyo

Kuya ngohlobo lomonakalo lesakhiwo, i-Zentor App inika ithikithi umnakekeli wesakhiwo ophetheyo, isisebenzi esiphethe udaba kumbe ibhizinisi lemisebenzi yezandla langaphandle — ngokwemisebenzi eyabelweyo oyigcinileyo.

STEP 7

Yazisa isimo

Umhlali uthola umbiko ngesimo sakhathesi sokuphathwa kodaba — ngokuzenzakalelayo kumbe ngesisebenzi esiphetheyo, kuya ngokuhlelwa.

STEP 8

Bhala ukuqedwa

Ngemva kokuqedwa, ukuphela kubhalwa ethikithini. Umlando wonke uhlala ulandelelekayo kubaphathi, kumnakekeli wesakhiwo lakubhizinisi lemisebenzi yezandla.

Ezimeni eziyinkimbinkimbi ngokomthetho kumbe ezingajwayelekanga, iZentor App idlulisela udaba ngeHandover kumsebenzi wenkampani yenu ephatha izakhiwo — kanye lomlando opheleleyo obhalwe kuze kube yilapho.

Inzuzo eqondileyo enkampanini yakho yokuphatha izindlu

Kuyatholakala emini lebusuku
Izindaba zabahlali ziyamukelwa lebusuku langempelaviki.
Imibiko embalwa elahlekayo
Umbiko ngamunye ubhalwa ngendlela ehlelekileyo esikhundleni sokulahlekela emshinini wemilayezo yocingo kumbe ebhokisini lemilayezo.
Ukudala amathikithi ngokuphangisa
Kusukela embikweni kudalwa masinyane ithikithi eliphelele, ngaphandle kokudlulisela ngesandla.
Ukudluliselwa okulandelelekayo
Isinyathelo ngasinye kusukela ekuxhumaneni kokuqala kuze kuphele siyabhalwa.
Umzamo omncane wokuvumelana
Abaphathi, umnakekeli wesakhiwo lebhizinisi lemisebenzi yezandla babona isimo esifanayo esikhundleni sokuvumelana ngocingo.

Indlela i-Zentor App esekela ngayo inkampani yakho yokuphatha izindlu

Phendula izicelo ezivamileyo ngokuzenzakalelayo

Izikhathi zokuvula, abantu okuxhunyanwa labo, izinqubo ezijwayelekileyo lemibuzo evamileyo yabaqhatshi kuphendulwa yiZentor App ngokuzenzakalelayo — nge-Webchat, WhatsApp, i-imeyili, SMS lamanye amachaneli, kusukela esizindeni solwazi sakho, imini lobusuku.

Sebenza umbiko wokulimala kuze kuphele

Yamukela umbiko, bona isakhiwo lendlu, bhala umonakalo, hlola ukuphuthuma, dala ithikithi njalo ulinikele ophetheyo — i-Zentor App yenza inqubo yonke njalo igcine umhlali esazi isimo.

Isizinda solwazi lemibuzo evamileyo yomthetho wokuqasha

Faka ulwazi lomthetho wokuqasha, incazelo yezinqubo lezikhathi zokucina esizindeni solwazi (1.000 MB ku-Starter, kungandiswa ngesicelo). IZentor App isebenzisa lesi sisekelo ukunika izimpendulo eziqondileyo.

I-webchat, i-imeyili, i-WhatsApp, i-SMS, i-Telegram lokufona ku-Inbox eyodwa

Wonke amachaneli abahlali ahlangana ku-Inbox ye-omnichannel ye-Zentor App: i-webchat, i-imeyili, i-WhatsApp, i-SMS, i-Telegram lokufona nge-Zentor SIP-Voicebot. Akula chaneli elahlekayo.

Ukudluliselwa kumuntu (Handover) ezimeni ezinzima

Izicelo eziyinkimbinkimbi ngokomthetho kumbe ngobungcitshi kanye lezimo zokulimala ezingajwayelekanga zidluliselwa yiZentor App ngeHandover kumsebenzi olomsebenzi lowo — kanye lomlando opheleleyo wengxoxo lokusetshenzwa ukuze ukudluliselwa kungaphazamiseki.

Kuhambelana le-DSGVO, i-hosting ku-EU

Idatha yabahlali idinga ukuvikelwa okukhethekileyo. I-Zentor App isebenza ku-EU kumbe njengohlobo lwe-On-Premises — ulawula idatha yakho ngokupheleleyo njalo ugcwalise izidingo ze-DSGVO.

Isizinda solwazi sakho: isisekelo sokuxhumana okufanayo labaqhatshi

Faka ulwazi lomthetho wokuqasha, incazelo yezinqubo, imisebenzi yabantu ngabanye kanye ledatha yezakhiwo esizindeni solwazi seZentor App. I-chatbot ye-KI isebenzisa lokho esicelweni ngasinye — ngokufanayo, kutholakala ngasosonke isikhathi njalo ngaphandle kokunakekela umbuzo ngamunye ngesandla. Ephakhejini le-Individuell, i-Vector-RAG ivumela ukudinga okusekelwe entsingisweni emadokhumenteni amakhulu anjengezivumelwano zokuqasha lezinkokhelo zezindleko zokusebenza.

Imibuzo evame ukubuzwa mayelana lomthetho wokurenta (FAQ)Ukubhadalisa izindleko zokusebenzaIzinqubo zokubika umonakaloUhlu lwabantu bokuxhumanaIzikhathi zokucina lezikhathi ezimisiweyoImithetho yendlu

Okwamathimu ezinkampanini zokuphatha izindlu

Ezinkampanini eziphatha izakhiwo kanengi abasebenzi abanengi basebenza ezakhiweni ezehlukeneyo. Iphakheji le-Individuell lihlanganisa ukulawula ukufinyelela okusekelwe ezindimeni (RBAC) kanye le-Audit-Trail etshengisa ukuthi ngubani osebenze isiphi isicelo. Ukuqapha lemibiko kukunika umbono jikelele wenani lokuxhumana lezinhlobo zezicelo.

RBAC
Izindima lezimvumo zeqembu lakho
Audit-Trail
Umlando wokuphathwa olandelelekayo
Ukuqapha
Umbono jikelele wenani lezicelo
Imibiko
Imibiko yokuhlaziya yabaphathi bakho

Qala kancane, wandise ngenjongo, ulinganise impumelelo

Qala kancane

Qala ngephakheji le-Starter: i-Webchat, isizinda solwazi kanye lombiko wokulimala ohlelekileyo we-domain eyodwa — ngaphandle kokulinda ezocingo kumbe ukuxhunyaniswa kwamasistimu okwengeziweyo.

Yandisa ngenjongo

Nxa isidingo sikhula, ephakhejini le-Individuell kungengezwa i-WhatsApp, SMS, Telegram, ama-n8n-Workflow, ukuphatha izindima nge-RBAC kanye le-Audit-Trail njengamamodule akhethwa ngokukhululekileyo. Ezocingo ziyatholakala njengechaneli elilezinga elilinganayo nge-Zentor SIP-Voicebot.

Linganisa impumelelo

Ukuqapha lemibiko kutshengisa ukuthi mingaki imibiko esetshenzwe ngokuzenzakalelayo, ukuthi amathikithi adalwe njalo anikezwa ngokuphangisa okunganani, lokuthi zingaki izimo ezadluliselwa ngeHandover kuqembu lakho.

Imibuzo evame ukubuzwa

Yiziphi izicelo zabaqhatshi i-chatbot engaziphendula ngokuzenzakalelayo?

I-chatbot iphendula zonke izicelo ofake ulwazi lwazo esizindeni solwazi — isib. izikhathi zokuvula, abantu okuxhunyanwa labo ngezindaba ezehlukeneyo, izinqubo zemibiko yokulimala, ulwazi olujwayelekileyo lomthetho wokuqasha lezikhathi zokucina. Izimo ezikhethekileyo zidluliselwa ngeHandover kuqembu lakho.

Imibiko yomonakalo ibhalwa njani?

I-Zentor App yamukela umbiko nge-WhatsApp, i-imeyili, i-webchat, i-SMS kumbe ngokufona nge-Zentor SIP-Voicebot, iwuhlanganise lesakhiwo esifaneleyo lendlu efaneleyo, ibhale uhlobo lendawo yomonakalo, njalo ihlole ukuphuthuma. Kusukela lapho kudalwa ngokuzenzakalelayo ithikithi elihlelekileyo ku-Inbox ye-Zentor App, elinikwa ophetheyo — umnakekeli wesakhiwo, isisebenzi esiphethe udaba kumbe ibhizinisi lemisebenzi yezandla langaphandle. Umhlali uthola umbiko wesimo, njalo ukuqedwa komsebenzi kuyabhalwa.

I-Zentor App ingaxhunywa lamaphothali ezindlu afana le-ImmobilienScout kumbe i-Immowelt na?

Hatshi — iZentor App kayinikeli ukuxhunyaniswa okuqondileyo lamaphothali ezindlu. Okugxilwe kukho yikuxhumana okuqondileyo labaqhatshi nge-Webchat, WhatsApp, i-imeyili, SMS lamanye amachaneli elizisebenzisa ngokwenu.

Yimaphi amachaneli atholakalayo ukuze kuxhunyanwe labahlali?

IZentor App ihlanganisa amachaneli ayisithupha alezinga elilinganayo — Webchat, i-imeyili, WhatsApp, Telegram, SMS lezocingo nge-Zentor SIP-Voicebot — ku-Inbox ye-Omnichannel. Abaqhatshi bakhetha ichaneli abalithandayo — yonke imilayezo ifika kini endaweni eyodwa njalo iyalandeleleka ngokupheleleyo.

I-Zentor App ingaphendula lezingcingo zabahlali na?

Ucingo lungabhukhwa njengesengezo nge-Zentor SIP-Voicebot; inombolo yefoni lokuxhunywa okufaneleyo kwe-SIP/PSTN kunikezwa yiZentor njengengxenye yokuhlelwa okuqondene lawe.

Ukudluliselwa (Handover) kusebenza njani ezicelweni eziyinkimbinkimbi?

Ezicelweni eziyinkimbinkimbi ngokomthetho kumbe ngobungcitshi kanye lezimo zokulimala ezingajwayelekanga, iZentor App idlulisela ingxoxo ngeHandover kumsebenzi wenkampani yenu ephatha izakhiwo. Umsebenzi ubona umlando opheleleyo wengxoxo lokusetshenzwa njalo angaqhubeka ngaphandle kokuphazamiseka — engacelanga umqhatshi ukuthi aphinde.

I-Zentor App iyahambelana le-DSGVO ekusetshenzisweni kwedatha yabahlali na?

Yebo. I-Zentor App ingasebenza ku-EU kumbe njengohlobo lwe-On-Premises. Ngalokho ugcwalisa izidingo ze-DSGVO mayelana lokugcinwa lokusetshenziswa kwedatha — okuqakathekileyo kakhulu ekuxhumaneni labahlali lekugcineni idatha yezindlu edinga ukuvikelwa.

I-Zentor App ibiza malini enkampanini yokuphatha izindlu?

Ngaphandle kwedemo yamahhala, iZentor App inikela ngamaphakheji amabili alentengo: Starter le-Individuell. Iphakheji le-Starter liqukethe i-chatbot ye-KI le-Webchat ye-domain eyodwa. Ezinkampanini eziphatha izakhiwo ezilabasebenzi abanengi lezakhiwo ezinengi, i-WhatsApp, SMS, Telegram, ama-n8n-Workflow, ukuphatha izindima nge-RBAC kanye le-Audit-Trail kungahlelwa njengamamodule akhethwa ngokukhululekileyo ephakhejini le-Individuell; ezocingo ziyatholakala njengechaneli elilezinga elilinganayo nge-Zentor SIP-Voicebot. Amanani akhona uzawathola ekhasini lamanani.

I-Zentor App iyafanela lezinkampani ezinkulu zezindlu zokuhlala na?

Yebo. IZentor App ikhula kusukela enkampanini eyodwa ephatha izakhiwo kuze kube yinkampani enkulu yezindlu elezindawo ezinengi. Ephakhejini le-Individuell, imingcele yabasebenzisi eyandisiweyo lokusebenza kwe-On-Premises kungahlelwa njengamamodule akhethwa ngokukhululekileyo — okuqakathekileyo ezinkampanini zokwakha izindlu lakuma-cooperative ezindlu alezidingo eziqinileyo zokuvikelwa kwedatha lenani elikhulu lezicelo zabaqhatshi. Ngezidingo ze-Enterprise, bona ikhasi lethu lezixazululo zezinkampani ezinkulu.

I-chatbot ingahlunga kusenesikhathi abafuna ukurenta na?

Yebo. Ekuqasheni kutsha, i-chatbot ingahlola kusenesikhathi abafuna ukuqasha khona lapho engxoxweni: ubukhulu bomuzi, usuku lokungena endlini, isabelomali lokuzimisela ukuhlolwa kwe-Schufa kubuzwa ngendlela ehlelekileyo. Abalentshisekelo abafaneleyo kuphela abadluliselwa kuqembu lakho ukuze kumiswe isikhathi sokubona indlu — lokhu kunciphisa kakhulu umsebenzi wesandla ekuhloleni kokuqala.

Hlela i-Zentor App yenkampani yakho yokuphatha izindlu

Khulumani lathi engxoxweni yedemo mayelana lokuthi iZentor App ihlela njani ukuxhumana kwenu labaqashi bezindlu njalo yephula iqembu lenu umthwalo wezicelo zensuku zonke.