Imboni yezindlu nezinkampani zokuphatha izindlu

I-chatbot yemboni yezindlu —
Yenza izicelo zabaqashi ngokuzenzakalelayo

Izinkampani zezindlu nokuphathwa kwezakhiwo zithola nsuku zonke izicelo eziningi ezifanayo zabaqashi nemibiko yomonakalo — nge-Webchat, i-WhatsApp, i-imeyili, i-SMS noma ucingo nge-Zentor SIP-Voicebot. I-Zentor App yamukela le mibiko, ibone isakhiwo nefulethi, iqophe umonakalo, ihlole ukuphuthuma, idale ithikithi, ilabele indawo ebhekele futhi igcine umqashi azi ngesimo. Izimo eziyinkimbinkimbi noma ezibucayi ngokomthetho, i-Zentor App izidlulisela eqenjini lakho ngokudluliselwa kumuntu — ngokuhambisana ne-DSGVO.

Kusukela ocingweni lomqashi kuya embikweni womonakalo oqediwe

IZentor App ayiyithathi inqubo ngokwengxenye kuphela, kodwa kusukela embikweni wokuqala kuze kube sekuqedweni okubhaliwe — kuncike ekulungiselelweni nasezinhlelweni ezixhunyiwe:

STEP 1

Yamukela umbiko

Umqashi uxhumana nge-WhatsApp, ku-Webchat, nge-imeyili noma nge-SMS — i-Zentor App yamukela umbiko esiteshini umqashi asisebenzisa ngaleso sikhathi.

STEP 2

Hlonza isakhiwo nefulethi

Ngekheli, inombolo yomqashi noma imininingwane yokuxhumana egciniwe, iZentor App ihlanganisa umbiko nesakhiwo esifanele nefulethi elifanele.

STEP 3

Qoqa imininingwane yomonakalo

Uhlobo lomonakalo, indawo ethintekile — isib. ukushisisa, amapayipi namanzi, ugesi — nemininingwane eyengeziwe kubuzwa ngendlela ehlelekile.

STEP 4

Hlola ukuphuthuma

Ngokwemibandela egciniwe, iZentor App ihlola ukuphuthuma — umonakalo wamanzi ophuthumayo ubekwa phambili ngendlela ehlukile kunensimbi yomnyango eyonakele.

STEP 5

Dala ithikithi

Embikweni kudalwa ngokuzenzakalelayo ithikithi elihlelekile nayo yonke imininingwane eqoqiwe ku-Inbox ye-Zentor App.

STEP 6

Nikeza umnyango ofanele

Ngokohlobo lomonakalo nesakhiwo, iZentor App inikeza ithikithi umnakekeli wesakhiwo ofanele, isisebenzi esiphethe udaba noma ibhizinisi langaphandle lezandla — ngokwezibopho ezigcinwe nguwe.

STEP 7

Yazisa ngesimo

Umqashi uthola umbiko ngesimo samanje sokuphathwa kodaba — ngokuzenzakalelayo noma ngesisebenzi esifanele, kuye ngokulungiselelwa.

STEP 8

Bhala ukuphothulwa

Ngemuva kokuqedwa, ukuphothulwa kubhalwa ethikithini. Umlando ophelele uhlala ulandeleka kubaphathi, kumnakekeli wesakhiwo nasebhizinisini lezandla.

Ezimweni eziyinkimbinkimbi ngokomthetho noma ezingavamile, i-Zentor App idlulisela udaba kumsebenzi wokuphatha izakhiwo kwakho ngokudluliselwa kumuntu — kuhlanganise nomlando ophelele oqoqwe kuze kube yileso sikhathi.

Inzuzo ebambekayo yenkampani yakho yokuphatha izindlu

Iyatholakala ubusuku nemini
Izindaba zabaqashi zamukelwa nasebusuku nangezimpelasonto.
Imibiko embalwa elahlekayo
Umbiko ngamunye uqoqwa ngendlela ehlelekile esikhundleni sokulahleka emshinini wokuphendula izingcingo noma ebhokisini lemeyili.
Ukudala amathikithi ngokushesha
Embikweni kudalwa ngokushesha ithikithi eliphelele, ngaphandle kokudlulisela ngesandla.
Ukudluliselwa okulandelekayo
Isinyathelo ngasinye kusukela ekuxhumaneni kokuqala kuya ekuphothulweni sibhaliwe.
Umsebenzi omncane wokuxhumanisa
Abaphathi, umnakekeli wesakhiwo nebhizinisi lezandla babona isimo esifanayo esikhundleni sokuxhumana ngocingo ukuze bavumelane.

Indlela iZentor App esekela ngayo inkampani yakho yokuphatha izindlu

Phendula izicelo ezijwayelekile ngokuzenzakalelayo

Amahora okuvula, abantu bokuxhumana nabo, izinqubo ezijwayelekile nemibuzo evamile yabaqashi i-Zentor App iyiphendula ngokuzenzakalelayo — nge-Webchat, i-WhatsApp, i-imeyili, i-SMS nezinye iziteshi, ivela esisekelweni sakho solwazi, ubusuku nemini.

Phatha umbiko womonakalo kuze kube sekuqedweni

Yamukela umbiko, hlonza isakhiwo nefulethi, qoqa imininingwane yomonakalo, hlola ukuphuthuma, dala ithikithi futhi ulinikeze umnyango ofanele — iZentor App yenza yonke inqubo futhi igcine umqashi azi ngesimo.

Isisekelo solwazi esine-FAQ yomthetho wokuqasha

Gcina ulwazi ngomthetho wokuqasha, izincazelo zezinqubo nemingcele yesikhathi esisekelweni solwazi (1.000 MB ku-Starter, kungandiswa uma kucelwa). IZentor App isebenzisa lesi sisekelo ukuze inikeze izimpendulo ezinembile.

Webchat, i-imeyili, WhatsApp, SMS, Telegram nocingo ku-inbox eyodwa

Zonke iziteshi zabaqashi zihlangana ku-inbox ye-omnichannel yeZentor App: webchat, i-imeyili, WhatsApp, SMS, Telegram nocingo ngeZentor SIP-Voicebot. Asikho isiteshi esilahlekayo.

Ukudluliselwa kumuntu ezimweni eziyinkimbinkimbi

Izicelo eziyinkimbinkimbi ngokomthetho noma ngokochwepheshe kanye nezimo zomonakalo ezingavamile i-Zentor App izidlulisela kumsebenzi wakho obhekele ngokudluliselwa kumuntu — kuhlanganise nomlando ophelele wengxoxo nowokucubungula ukuze kudluliselwe ngaphandle kokuphazamiseka.

Iyahambisana ne-GDPR, ukusingathwa ku-EU

Idatha yabaqashi ibucayi. IZentor App isebenza ku-EU noma njengenguqulo ye-on-premises — ugcina ukulawula okuphelele kwedatha futhi uhlangabezane nezidingo ze-GDPR.

Isisekelo sakho solwazi: isisekelo sokuxhumana okuhambisanayo nabaqashi

Faka ulwazi lomthetho wokuqasha, izincazelo zezinqubo, izibopho nedatha yezakhiwo esisekelweni solwazi se-Zentor App. I-AI-chatbot isebenzisa lokhu kuso sonke isicelo — ngokungaguquki, itholakala nganoma yisiphi isikhathi futhi ngaphandle kokunakekelwa ngesandla kombuzo ngamunye. Kuphakheji ye-Individuell, i-Vector-RAG ivumela ukusesha kwe-semantic emibhalweni emikhulu efana nezivumelwano zokuqasha nezitatimende zezindleko zokusebenza.

Imibuzo evame ukubuzwa ngomthetho wokuqashaIsitatimende sezindleko zesakhiwoIzinqubo zokubika umonakaloUhlu lwabantu bokuxhumanaImingcele yesikhathi nezikhathi zokubonanaImithetho yesakhiwo

Kumathimba ezinkampani zokuphatha izindlu

Ekuphathweni kwezakhiwo kaningi abasebenzi abaningi basebenza ezakhiweni ezahlukene. Iphakheji ye-Individuell ihlanganisa ukulawulwa kokufinyelela okusekelwe ezindimeni (RBAC) kanye ne-audit trail ebonisa ukuthi ubani ocubungule isiphi isicelo. Ukuqapha nemibiko kukunika ukubuka konke kwenani lokuxhumana nezinhlobo zezicelo.

RBAC
Izindima nezimvume zeqembu lakho
Indlela yokuhlaziya
Umlando wokuphathwa olandelekayo
Ukuqapha
Ukubuka konke kwevolumu yezicelo
Izibalo
Imibiko yokuhlaziya yenkampani yakho yokuphatha

Qala kancane, wandise ngenhloso, ulinganise impumelelo

Qala kancane

Qala ngephakheji ye-Starter: i-Webchat, isisekelo solwazi nokubika umonakalo okuhlelekile kwesizinda esisodwa — ngaphandle kwesikhathi sokulungiselela ucingo noma ukuxhumana okwengeziwe kwesistimu.

Yandisa ngenhloso

Uma isidingo sikhula, kuphakheji ye-Individuell kungengezwa i-WhatsApp, i-SMS, i-Telegram, ama-workflow e-n8n, ukuphathwa kwezindima kwe-RBAC ne-audit trail njengamamojula akhethwa ngokukhululekile. Ucingo luyatholakala njengesiteshi esilinganayo nge-Zentor SIP-Voicebot.

Linganisa impumelelo

Ukuqapha nemibiko kubonisa ukuthi yimibiko emingaki ecutshungulwe ngokuzenzakalelayo, amathikithi adalwe futhi abelwe ngokushesha kangakanani nokuthi zingaki izimo ezidluliselwe eqenjini lakho ngokudluliselwa kumuntu.

Imibuzo evamile

Yiziphi izicelo zabaqashi i-chatbot engaziphendula ngokuzenzakalelayo?

I-chatbot iphendula zonke izicelo ofake imininingwane yazo esisekelweni solwazi — isib. amahora okuvula, abantu bokuxhumana nabo ngezidingo ezahlukene, izinqubo zokubika umonakalo, imininingwane ejwayelekile yomthetho wokuqasha nezikhathi ezinqunyiwe. Izimo ezikhethekile zidluliselwa eqenjini lakho ngokudluliselwa kumuntu.

Imibiko yomonakalo yamukelwa kanjani?

IZentor App yamukela umbiko nge-WhatsApp, i-imeyili, webchat, SMS noma ucingo ngeZentor SIP-Voicebot, iwuhlanganise nesakhiwo esifanele nefulethi elifanele, iqoqe uhlobo nendawo yomonakalo futhi ihlole ukuphuthuma. Kulokhu kudaleka ngokuzenzakalelayo ithikithi elihlelekile ku-inbox yeZentor App, elinikezwa umnyango ofanele — umnakekeli wesakhiwo, isisebenzi esiphethe udaba noma ibhizinisi langaphandle lezandla. Umqashi uthola umbiko ngesimo, futhi ukuqedwa kuyabhalwa.

Ingabe iZentor App ingahlanganiswa namapulatifomu ezakhiwo afana ne-ImmobilienScout noma i-Immowelt?

Cha — i-Zentor App ayinikezi ukuhlanganiswa okuqondile namaphothali ezakhiwo. Kugxilwe ekuxhumaneni okuqondile nabaqashi nge-Webchat, i-WhatsApp, i-imeyili, i-SMS nezinye iziteshi ozisebenzisa ngokwakho.

Yiziphi iziteshi ezitholakalayo zokuxhumana nabaqashi?

I-Zentor App ihlanganisa iziteshi eziyisithupha ezilinganayo i-Webchat, i-imeyili, i-WhatsApp, i-Telegram, i-SMS nocingo nge-Zentor SIP-Voicebot ku-Omnichannel-Inbox eyodwa. Abaqashi bakhetha isiteshi abasithandayo — yonke imilayezo ihlangana kuwe endaweni eyodwa futhi ilandeleka ngokuphelele.

Ingabe iZentor App ingamukela nezingcingo zabaqashi?

Ucingo lungengezwa nge-Zentor SIP-Voicebot; inombolo yocingo nokuxhumana okufanele kwe-SIP/PSTN kunikezwa yiZentor njengengxenye yokusetha okwenzelwe wena.

Ukudluliselwa kumuntu kwezicelo eziyinkimbinkimbi kusebenza kanjani?

Ezicelweni eziyinkimbinkimbi ngokomthetho noma ngokochwepheshe kanye nasezimweni zomonakalo ezingavamile, i-Zentor App idlulisela ingxoxo kumsebenzi wokuphatha izakhiwo kwakho ngokudluliselwa kumuntu. Uzakwethu ubona umlando ophelele wengxoxo nowokucubungula futhi angaqhubeka ngaphandle kokuphazamiseka — ngaphandle kokucela umqashi ukuthi aziphinde.

Ingabe iZentor App iyahambisana ne-GDPR ekucutshungulweni kwedatha yabaqashi?

Yebo. IZentor App ingasebenza ku-EU noma njengenguqulo ye-on-premises. Ngalokhu uhlangabezana nezidingo ze-GDPR mayelana nokugcinwa nokucutshungulwa kwedatha — okubaluleke kakhulu ekuxhumaneni nabaqashi nasekugcineni idatha ebucayi yezindlu.

IZentor App ibiza malini enkampanini yokuphatha izindlu?

Ngaphandle kwedemo yamahhala, i-Zentor App inikeza amaphakheji amabili akhokhelwayo: Starter ne-Individuell. Iphakheji ye-Starter ihlanganisa i-chatbot ye-AI ne-webchat yedomeni elilodwa. Ezinkampanini eziphatha izakhiwo ezinabasebenzi abaningi nezakhiwo eziningi, i-WhatsApp, i-SMS, i-Telegram, ama-workflow e-n8n, ukuphathwa kwezindima kwe-RBAC ne-audit trail kungahlelwa njengamamojula akhethwa ngokukhululekile kuphakheji ye-Individuell; ucingo luyatholakala njengesiteshi esilinganayo nge-Zentor SIP-Voicebot. Amanani amanje uwathola ekhasini lamanani.

Ingabe iZentor App ifanele nezinkampani ezinkulu zemboni yezindlu?

Yebo. I-Zentor App ikhula kusukela kumphathi wezakhiwo oyedwa kuya enkampanini enkulu yezindlu enezindawo eziningi. Kuphakheji ye-Individuell kungalungiselelwa imikhawulo yabasebenzisi eyandisiwe nokusebenza kwe-On-Premises njengamamojula akhethwa ngokukhululekile — okubalulekile ezinkampanini zokwakha izindlu nezinhlanganweni zezindlu ezinezidingo eziqinile zokuvikelwa kwedatha nevolumu enkulu yezicelo zabaqashi. Ngezidingo ze-Enterprise bheka ikhasi lethu lezixazululo zezinkampani ezinkulu.

Ingabe i-chatbot ingahlunga kuqala abafuna ukuqasha?

Yebo. Uma kuqashiswa kabusha, i-chatbot ingahlunga kuqala abafuna ukuqasha ngqo engxoxweni: ubukhulu bomndeni, usuku lokungena, ibhajethi nokuzimisela ukuhlolwa kwe-Schufa kubuzwa ngendlela ehlelekile. Abanentshisekelo abafanele kuphela abadluliselwa ethimbeni lakho ukuze kuhlelwe ukubuka — lokhu kunciphisa kakhulu umsebenzi owenziwa ngesandla ekuhlungeni kokuqala.

Setha iZentor App yenkampani yakho yokuphatha izindlu

Xoxa nathi engxoxweni ye-demo ngokuthi i-Zentor App ihlela kanjani ukuxhumana kwakho nabaqashi futhi ikhulule iqembu lakho ezicelweni ezijwayelekile.