Embed the chat widget on your website
How to get and use the finished embed code for your web chat widget.
Last verified: 2026-07-20
The web chat widget is integrated into your website via an embeddable script. A new widget is created by Zentor as part of setting up your tenant — it is not a self-service function in the dashboard. You can find the finished embed code for your already-created widget in the "Chatbot" section, on the "Widgets" tab.
Step by step
- Open the "Chatbot" sectionNavigate via the sidebar to the "Chatbot" section and select the "Widgets" tab.
- Copy the embed codeA `<script>` tag is shown for your widget, referencing the loader file and containing your individual widget code and an access token as attributes.
- Insert the code into your websiteInsert the script into the HTML source of your website — usually shortly before the closing `</body>` tag.
- Check the domain approvalThe widget only loads on domains approved for your tenant (see the setup assistant, "Approve a domain" step). Check this approval if the widget does not appear.
- Test the widgetOpen your website and check whether the chat launcher appears in the bottom right and a conversation can be started.
Expected result
The chat launcher appears on your website, and visitors can use it to start a conversation with your chatbot.
Common error cases
I don't see an embed code or widget on the "Widgets" tab.
Cause: No widget has been created for your tenant yet — this is done by Zentor as part of setup, not automatically for every tenant.
Resolution: Contact your Zentor contact to have a widget created for your tenant.
The chat launcher does not appear on my website.
Cause: Most common causes: the domain is not approved, the script was not inserted correctly, or a caching mechanism is serving an outdated version of the loader.
Resolution: Check the domain approval, verify the script is embedded in the source code, and perform a hard reload/cache clear if necessary.
I want to create a second widget for another domain myself but cannot find a function for it.
Cause: Creating new widgets is reserved exclusively for Master Admin accounts on the server side and is not a tenant self-service function in the dashboard.
Resolution: Contact your Zentor contact for additional domains/widgets.