Set up a shop connector
Connect your online shop so the chatbot can look up order status and products.
Last verified: 2026-07-20
In the "Connectors" section you can connect an online shop to your chatbot. Already fully E2E-tested are the connections to Shopify, WooCommerce, Shopware, PrestaShop, WordPress, HubSpot and Odoo. One shop connector can be active per tenant at a time.
Step by step
- Open the "Connectors" sectionNavigate via the sidebar to the "Connectors" section.
- Choose a providerChoose your shop provider, e.g. Shopify or WooCommerce.
- Enter credentialsFor Shopify: access token and shop domain. For WooCommerce: shop URL, consumer key (API key) and consumer secret. For providers with OAuth support (e.g. Google Calendar, Microsoft 365), a login window of the respective provider opens instead. These two are optional third-party integrations and not required for operation — appointment booking in Zentor App runs on the Zentor-owned calendar.
- Test the connectionClick "Test" to immediately verify the connection. The status chip then shows OK, warning, error, or disabled.
- Review the audit logUse the expandable audit log to see past connection tests and activity.
Expected result
Your shop is connected. For Shopify, WooCommerce, Shopware and PrestaShop, the chatbot can now search products and look up order status (by order number and customer email) during a conversation.
Common error cases
Another provider in the list (e.g. Wix, Shoper, CS-Cart, Abicart, BASE) shows "coming soon" and I cannot connect it.
Cause: The integration exists in the code but has not yet been fully end-to-end tested due to a missing external test account, and is therefore not yet unlocked.
Resolution: Use one of the already fully tested providers, or contact Zentor for the current status.
The connection test fails.
Cause: Most common causes: incorrect credentials, incorrect shop URL/domain, or API access is not enabled in the shop system itself.
Resolution: Check the entered credentials and API permissions in the respective shop system, then test again.
The chatbot cannot find orders or products for my connected shop.
Cause: Only Shopify, WooCommerce, Shopware and PrestaShop currently support the chatbot features "product search" and "order status" — for other providers, the connection is possible, but these two features are not (yet) wired up.
Resolution: No action needed for the four providers listed; for other providers, contact Zentor.