I-chatbot ye-AI yamagaraji ezimoto —
Phatha izicelo ngokuzenzakalelayo
Amakhasimende abuza ngezikhathi zokuvula, izinkonzo lezikhathi ezimisiweyo — kanengi ngaphandle kwezikhathi zenu zebhizinisi. IZentor App yamukela isicelo nge-Webchat, WhatsApp kumbe i-imeyili, ibhale imininingwane yemoto leyekhasimende, ibone isidingo senkonzo (ukunakekela, ukulungisa, i-TÜV/HU-AU, ukuntshintsha amathaya) njalo ihlole, ibhukhe futhi iqinisekise isikhathi esimisiweyo esifaneleyo. Ngaphambi kwesikhathi esimisiweyo, isistimu ithumela isikhumbuzo ngokuzenzakalelayo; izimo eziyinkimbinkimbi izidlulisela kuqembu lakho ngaphandle kokuphazamiseka.
Ucingo lungelinye lamachaneli okuxhumana ayisithupha alinganayo njalo lusebenza nge-Zentor SIP-Voicebot.
Indlela i-Zentor App esekela ngayo igaraji lakho
Phendula imibuzo ngokuzenzakalelayo
Gcwalisa isizinda solwazi ngezinkonzo zakho, izikhathi zokuvula lamazinga amanani. I-chatbot inika impendulo eqondileyo masinyane — amakhasimende akho engalindanga.
Qoqa idatha yemoto leyamakhasimende
Nge-Webchat, WhatsApp kumbe i-imeyili, iZentor App ibuza uhlobo, imodeli, inombolo yemoto lesidingo sekhasimende ngendlela ehlelekileyo. Lokhu kunciphisa imibuzo yokubuyela njalo kunika iqembu lakho lonke ulwazi ngesikhangelo esisodwa.
Bona isidingo sesevisi
Esicelweni, iZentor App ibona isidingo senkonzo esifaneleyo — ukunakekela, ukulungisa, ukulungiselela i-TÜV/HU-AU, ukuntshintsha amathaya — njalo isihlanganise ngokuzenzakalelayo lenqubo efaneleyo.
Hlola njalo ubhukhe isikhathi esimisiweyo
IZentor App ihlola okutholakalayo njalo ibhukhe isikhathi esimisiweyo esifaneleyo khona lapho engxoxweni. Imodule yokubhukha ingahlelwa njenge-add-on ephakhejini le-Individuell — ngaphandle kwenkonzo yekhalenda yangaphandle.
Qinisekisa njalo ukhumbuze
Ngemva kokubhukha, i-Zentor App ithumela ukuqinisekiswa ngokuzenzakalelayo. Isikhumbuzo esithunyelwa kusesesikhathi ngaphambi kwesikhathi esimisiweyo sinciphisa inani labangafiki (No-Shows) ngezikhathi ezixakekileyo.
Lungiselela i-oda yomsebenzi wegaraji
Imininingwane yemoto, isidingo kanye lesikhathi esimisiweyo kufika kuhlelekile ku-Inbox yakho njalo kungalungiselwa khona lapho njenge-oda lendawo yokulungisa kumbe kudluliselwe kuqembu olomsebenzi lowo.
Ukudluliselwa kumphathi wendawo yokulungisa
Nxa ikhasimende lifuna ukwelulekwa ngumuntu kumbe isicelo siyinkimbinkimbi, i-chatbot idlulisela ingxoxo ngeHandover kuqembu lakho — kanye lomlando wengxoxo opheleleyo.
Amachaneli ayisithupha ku-Inbox eyodwa
I-webchat, i-WhatsApp, i-imeyili, i-Telegram, i-SMS lokufona nge-Zentor SIP-Voicebot kuhlangana njengamachaneli ayisithupha alinganayo ku-Inbox ye-omnichannel ye-Zentor App — ithimu yakho kayisadingi ukutshintsha amachaneli.
Ama-workflow e-n8n okwenza izinqubo ngokuzenzakalelayo
Qalisa izaziso ezizenzakalelayo nxa kufika isifiso sesikhathi esimisiweyo, kumbe udlulisele izicelo kumuntu olomsebenzi lowo — kuhlelwa nge-n8n ngaphandle kokuhlela ikhodi.
Ukujula okwengeziweyo mayelana lokusebenzisana kwe-AI lomphathi wegaraji ezimeni ezinzima ezifana lezicelo ze-tuning kumbe ukuxilongwa okuqondene lemoto: Ichatbot elokudluliselwa kumuntu yamagaraji ezimoto.
Isizinda solwazi: ulwazi lwendawo yakho yokulungisa lwe-chatbot
Faka izinkonzo zakho, izikhathi zokuvula, amazinga amanani lemibuzo evamileyo yamakhasimende esizindeni solwazi seZentor App (1.000 MB kuhlelo lwe-Starter, kungandiswa ngesicelo). I-chatbot ye-KI isisebenzisa esicelweni ngasinye njalo inike izimpendulo eziqondileyo lezifanayo — ngaphandle kokunakekela umbuzo ngamunye ngesandla. Ephakhejini le-Individuell kukhona i-Vector-RAG yokudinga okusekelwe entsingisweni emadokhumenteni amakhulu.
Qala kancane, wandise ngenjongo
1. Iphakheji le-Starter
I-chatbot ye-KI lesizinda solwazi le-Webchat ye-domain eyodwa — iphendula imibuzo evame kakhulu yamakhasimende mayelana lezikhathi zokuvula, izinkonzo lamazinga amanani ngaphandle kokuhlela okunye.
2. Yandisa ngenjongo
Nxa kusiba lesidingo samachaneli engeziweyo kumbe sokwenza okuzenzakalelayo, engeza ephakhejini le-Individuell i-WhatsApp, SMS, imodule yokubhukha lama-n8n-Workflow njengamamodule akhethwa ngokukhululekileyo. Ezocingo ziyatholakala lazo nge-Zentor SIP-Voicebot — ngezinga elilinganayo lamachaneli amanye.
3. Linganisa impumelelo
Ekuhlaziyweni kwe-Zentor App ubona ukuthi zingaki izicelo eziphendulwe ngokuzenzakalelayo, zingaki izikhathi ezimisiweyo ezibhukhiweyo lezaqinisekiswa lokuthi izinga labangafikiyo (No-Show) liguquka njani ngenxa yezikhumbuzo.
Imibuzo evame ukubuzwa
I-chatbot ingaphendula imibuzo ngezinsiza zegaraji ngokuzenzakalelayo na?
Yebo. Ugcwalisa isizinda solwazi seZentor App ngolwazi mayelana lezinkonzo zakho — isib. ukuhlolwa kwemoto, ukulungiselela i-HU/AU, ukuntshintsha amathaya, ukulungisa ingozi. I-chatbot isisebenzisa njalo iphendule imibuzo yamakhasimende imini lobusuku, iqembu lakho lingangenelelanga.
Isicelo sesikhathi esimisiweyo sihamba kanjani kusukela emlayezweni wokuqala kuze kube yi-oda elilungisiweyo?
IZentor App ibhala imininingwane yemoto (uhlobo, imodeli, inombolo yemoto) lesidingo, ibone kulokho isidingo senkonzo — njengokunakekela, ukulungisa, i-TÜV/HU-AU kumbe ukuntshintsha amathaya —, ihlole okutholakalayo, ibhukhe isikhathi esimisiweyo esifaneleyo njalo isiqinisekise ngokuzenzakalelayo. Ngesikhathi ngaphambi kwesikhathi esimisiweyo, isistimu ithumela isikhumbuzo. Yonke imininingwane ifika ihlelekile ku-Inbox yakho njalo ingalungiselwa njenge-oda lendawo yokulungisa kumbe idluliselwe ngeHandover kumphathi wendawo yokulungisa.
I-Zentor App ingaphendula lezingcingo na?
Ucingo lungabhukhwa njengesengezo nge-Zentor SIP-Voicebot; inombolo yefoni lokuxhunywa okufaneleyo kwe-SIP/PSTN kunikezwa yiZentor njengengxenye yokuhlelwa okuqondene lawe.
Kusekelwa ngawaphi amachaneli?
IZentor App ihlanganisa amachaneli ayisithupha alezinga elilinganayo — Webchat, WhatsApp, i-imeyili, Telegram, SMS lezocingo nge-Zentor SIP-Voicebot — ku-Inbox ye-Omnichannel eyodwa. Amakhasimende angakhetha ichaneli abalithandayo — yonke imilayezo ifika kini endaweni eyodwa.
Kwenzakalani nxa i-chatbot ingakwazi ukuphendula umbuzo?
Ezicelweni eziyinkimbinkimbi kumbe ezibucayi, i-chatbot idlulisela ingxoxo ngeHandover kumsebenzi ngaphandle kokuphazamiseka. Umsebenzi ubona ingxoxo yonke yangaphambili njalo angaphendula khona lapho — ikhasimende lingaphindi litsho okufanayo.
Ngingaxhuma ama-workflow e-n8n le-Zentor App na?
Yebo. IZentor App ixhunyaniswe le-n8n ngokwemvelo. Ngokwesibonelo lingaqalisa izaziso ezizenzakalelayo nxa kufika isifiso sesikhathi esimisiweyo, kumbe lidlulisele idatha kumasistimu angaphandle — konke ngokuhlela i-Workflow ngokubonakalayo ngaphandle kolwazi lokuhlela ikhodi.
I-Zentor App ihambelana le-GDPR?
Yebo. I-Zentor App ingasetshenziswa ku-EU kumbe njengenguqulo ye-On-Premises. Ngalokho ugcwalisa izidingo ze-DSGVO mayelana lokugcinwa lokusetshenzwa kwedatha — ngaphandle kobungozi obuvela kumasevisi e-cloud angalawulwayo.
Ngiqala njani kancane ngibe senginwebisa ngemva?
Iphakheji le-Starter lihlanganisa i-chatbot ye-KI lesizinda solwazi le-Webchat ye-domain eyodwa — okwanele ukuphendula izicelo ezivame kakhulu ngokuzenzakalelayo. I-WhatsApp, SMS, imodule yokubhukha lama-n8n-Workflow kungengezwa njengamamodule akhethwa ngokukhululekileyo ephakhejini le-Individuell, nxa ukusiza kwakho kusubonakala. Ezocingo ziyatholakala lazo nge-Zentor SIP-Voicebot — ngezinga elilinganayo lamachaneli amanye.
I-Zentor App ibiza malini egaraji?
Ngaphandle kwedemo yamahhala, iZentor App inikela ngamaphakheji amabili alentengo: Starter le-Individuell. Iphakheji le-Starter liqukethe i-chatbot ye-KI le-Webchat ye-domain eyodwa. I-WhatsApp, SMS, ezocingo nge-Zentor SIP-Voicebot, ama-n8n-Workflow kanye lemodule yokubhukha kungahlelwa njengamamodule akhethwa ngokukhululekileyo ephakhejini le-Individuell. Amanani akhona uzawathola ekhasini lamanani.
Hlela i-Zentor App yegaraji lakho
Hlola i-chatbot ye-KI bukhoma engxoxweni yedemo, uzwe ukuthi iZentor App ingena njani ezinqubweni zendawo yakho yokulungisa. Akudingeki ulwazi lwezobuchwepheshe.