AI Chatbot for Auto Repair Shops —
Handle Inquiries Automatically
Customers ask about business hours, services, and appointments — often outside your business hours. Zentor App receives the inquiry via webchat, WhatsApp, or email, captures vehicle and customer data, identifies the service need (maintenance, repair, vehicle inspection, tire change), and checks, books, and confirms the suitable appointment. Before the appointment, the system automatically sends a reminder, and it seamlessly hands over complex cases to your team.
Telephony is one of six equally-ranked communication channels and runs via the Zentor SIP-Voicebot.
How Zentor App Supports Your Shop
Answer Questions Automatically
Populate the knowledge base with your services, business hours, and price ranges. The chatbot delivers precise answers immediately — with no waiting time for your customers.
Capture Vehicle and Customer Data
Via webchat, WhatsApp, or email, Zentor App asks for the customer's make, model, license plate, and concern in a structured way. This saves follow-up questions and gives your team all the information at a glance.
Identify Service Needs
From the inquiry, Zentor App identifies the appropriate service need — maintenance, repair, vehicle inspection preparation, tire change — and automatically routes it to the right workflow.
Check and Book Appointments
Zentor App checks availability and books the suitable appointment directly during the conversation. The booking module is configurable as an add-on in the Custom plan — without an external calendar service.
Confirm and Remind
After booking, Zentor App automatically sends a confirmation. A timely reminder before the appointment reduces the number of no-shows during peak times.
Prepare the Workshop Order
Vehicle data, the concern, and the appointment land in your inbox in a structured way and can be directly prepared as a workshop order or forwarded to the responsible team.
Handover to the Shop Manager
If a customer wants personal consultation or the inquiry is complex, the chatbot hands the conversation over to your team — with the complete conversation history.
Six Channels in One Inbox
Webchat, WhatsApp, email, Telegram, SMS, and telephony via the Zentor SIP-Voicebot come together as six equally-ranked channels in the Zentor App omnichannel inbox — no more channel switching for your team.
n8n Workflows for Automated Processes
Trigger automatic notifications when an appointment request comes in, or forward inquiries to the responsible person — configurable via n8n without programming.
For more depth on how AI and the shop manager work together on complex cases such as tuning inquiries or individual diagnostics, see: Chatbot with Handover for Auto Repair Shops.
Knowledge Base: Your Shop Know-How for the Chatbot
Store your services, business hours, price ranges, and frequent customer questions in the Zentor App knowledge base (1,000 MB in the Starter plan, expandable on request). The AI chatbot accesses it for every inquiry and gives precise, consistent answers — with no manual maintenance needed for every question. The Custom plan offers Vector RAG for semantic search in extensive documents.
Start Small, Expand Deliberately
1. Starter Package
AI chatbot with knowledge base and webchat for one domain — already covers the most common customer questions about business hours, services, and price ranges without further configuration.
2. Expand Deliberately
If a need for more channels or automation arises, add WhatsApp, SMS, telephony via the Zentor SIP-Voicebot, the booking module, and n8n workflows as freely selectable modules in the Custom plan.
3. Measure Success
In the Zentor App analytics, you see how many inquiries were answered automatically, how many appointments were booked and confirmed, and how the no-show rate develops thanks to reminders.
Frequently Asked Questions
Can the chatbot automatically answer questions about workshop services?+
Yes. You populate the Zentor App knowledge base with information about your services — e.g., inspection, vehicle inspection preparation, tire change, accident repair. The chatbot accesses it and answers customer questions around the clock, with no need for your team to intervene.
How does an appointment inquiry run from the first message to a prepared order?+
Zentor App captures vehicle data (make, model, license plate) and the concern, identifies the service need from it — such as maintenance, repair, vehicle inspection, or tire change — checks availability, books the suitable appointment, and confirms it automatically. Before the appointment, the system sends a timely reminder. All information lands in your inbox in a structured way and can be prepared as a workshop order or handed over to the shop manager.
Can Zentor App also take calls?+
Phone is bookable via the Zentor SIP-Voicebot; a phone number and suitable SIP/PSTN connection are provided as part of individual setup by Zentor.
Which channels are supported?+
Zentor App bundles six equally-ranked live-usable channels — webchat, WhatsApp, email, Telegram, SMS, and telephony via the Zentor SIP-Voicebot — into one shared omnichannel inbox. Customers can choose the channel they prefer — all messages come together in one place for you.
What happens if the chatbot cannot answer a question?+
For complex or sensitive inquiries, the chatbot seamlessly hands the conversation over to an employee via handover. The colleague sees the entire prior conversation and can respond directly — without the customer having to repeat themselves.
Can I connect n8n workflows with Zentor App?+
Yes. Zentor App is natively integrated with n8n. You can, for example, trigger automatic notifications when an appointment request comes in, or forward data to external systems — all configurable via a visual workflow builder with no programming knowledge required.
Is Zentor App GDPR-compliant?+
Yes. Zentor App can be operated in the EU or as an on-premises variant. This lets you meet GDPR requirements for data storage and processing — without risk from uncontrolled cloud services.
How do I start small and expand later?+
The Starter package covers the AI chatbot with knowledge base and webchat for one domain — enough to automatically answer the most common inquiries. WhatsApp, SMS, telephony via the Zentor SIP-Voicebot, the booking module, and n8n workflows can be added as freely selectable modules in the Custom plan as soon as the benefit shows in practice.
How much does Zentor App cost for a shop?+
Alongside the free demo, Zentor App offers two priced packages: Starter and Individual. The Starter package includes the AI chatbot and webchat for one domain. WhatsApp, SMS, telephony via the Zentor SIP-Voicebot, n8n workflows, and the booking module can be configured as freely selectable modules in the Custom plan. Current prices can be found on the pricing page.
Set Up Zentor App for Your Shop
Test the AI chatbot live in a demo conversation and find out how Zentor App fits into your shop workflows. No prior technical knowledge required.