Chatbot for the Real Estate Industry
Whether real estate agent or property management company: prospects and tenants ask questions about properties, rental terms, and appointments at any time — via web chat, WhatsApp, or email. Zentor App answers standard questions from your knowledge base, captures requirements and budget, books viewing appointments, accepts damage reports, and hands over to your team in a structured way when interest is concrete or a case is complex.
Six Application Areas in Real Estate Communication
Property Information
Zentor App answers questions about location, features, price, and floor plan directly from your knowledge base — consistently and around the clock.
Viewing Appointments
Preferred appointment times are requested and — depending on the booking module — entered directly or forwarded with contact details to your team.
Lead Qualification
Budget, desired location, property size, and timeline are captured in a structured way — Zentor App marks serious prospects accordingly in the inbox.
Providing Documents
Prospects can request documents such as an exposé, floor plan, or energy certificate directly; Zentor App provides them or forwards the request to your team.
Damage Reports (Property Management)
Tenant concerns are received, the property and unit are identified, urgency is assessed, and a ticket is created automatically.
Handover for Complex Cases
Price negotiations, legally complex inquiries, or unusual damage cases are handed over to your team by Zentor App, including the full history.
Knowledge Base: Making Property and Portfolio Data Usable
The Zentor App knowledge base takes in property descriptions, rental terms, energy certificates, floor plans, and tenancy-law FAQs. Supported formats: PDF, Word, text entry, and website import. The Starter plan includes 1,000 MB of storage (expandable on request); the Individual package additionally provides vector RAG for semantic search across extensive portfolios or tenancy agreements.
Handover: Seamlessly Handing Off to an Agent or Case Handler
Not every inquiry can be automated. Price negotiations, individual contract questions, or legally complex damage cases require human judgment. The Zentor App handover function passes the conversation to your team — with the full conversation history, so no information is lost.
Zentor App recognizes that an employee is needed — for example, when buying interest becomes concrete or in an unusual damage case.
The conversation is handed off to the Zentor App inbox with the full history.
The agent or case handler sees all previous messages and details and can continue directly without follow-up questions.
Frequently Asked Questions
How does Zentor App qualify real estate prospects?+
Zentor App asks about budget, desired location, property size, and buying intent — whether the inquiry comes via web chat, WhatsApp, or email. The answers are stored in a structured way in the Zentor App inbox, so your team only contacts serious prospects.
Can Zentor App book viewing appointments directly?+
With the booking module activated, Zentor App can request preferred appointment times in a structured way and enter viewings directly. Without the booking module, the bot captures appointment requests and contact details and forwards them to your team.
Does Zentor App also handle damage reports for property management companies?+
Yes — for property management companies, Zentor App captures tenant concerns and damage reports, assigns them to the correct property and unit, assesses urgency, and creates a ticket. See our page for property management companies for details.
Is Zentor App connected to real estate portals like ImmobilienScout or Immowelt?+
No — Zentor App does not offer direct integration with real estate portals. The focus is on direct communication via web chat, WhatsApp, email, SMS, and other channels that you operate yourself.
Can Zentor App also take calls from prospects or tenants?+
Phone is an equal channel via the Zentor SIP-Voicebot; Zentor sets up the matching phone number and suitable SIP/PSTN connection for you.
Can Zentor App send exposés or other documents?+
Prospects can request documents such as an exposé, floor plan, or energy certificate directly in the conversation. Depending on the connection, Zentor App provides the documents automatically or forwards the request to your team in a structured way.
Is Zentor App also suitable for rental properties?+
Yes — Zentor App is configurable for both purchase and rental. You determine which questions are asked and which properties from your portfolio are matched.
Is Zentor App GDPR-compliant for processing tenant and prospect data?+
Yes. Zentor App can be operated in the EU or as an on-premises variant — this means you meet GDPR requirements for data storage and processing.
What does Zentor App cost for a real estate agency or property management company?+
Zentor App starts with a 14-day free demo, followed by the Starter plan from €49/month (plus €49 setup). For teams with omnichannel inbox, WhatsApp, and further automations, the freely configurable Individual package is recommended (up to €899/month, setup up to €399).
Set Up Zentor App for Your Real Estate Communication
Populate the knowledge base, activate the chatbot, connect channels — ready to use in a short time. No technical prior knowledge, no agency project.