Connect Zendesk with Zentor App
Ticket creation directly from conversations, assignment to agents, and a public comment function -- the connector is fully implemented in code.
Current status of this integration
This integration is fully implemented. What is still pending is the external test connection to a real Zendesk account -- no Zendesk trial account is available in this session, so all tests so far run against simulated API responses. This page will be updated once access is available and a real test has been carried out. Note: This helpdesk connector is an optional third-party integration and not a core function of Zentor App — it is not required for operation.
Implemented feature set (external test connection still pending)
Connection via API token (Basic Auth, email/token format)
Not yet individually testedTicket creation from conversations (subject, comment, priority)
Not yet individually testedTicket assignment to agents and public comments
Not yet individually testedTicket backfill (historical data by last-updated date)
Not yet individually testedView in the Zentor App dashboard
Frequently asked questions
Is the Zendesk integration usable yet?+
The code is fully implemented but not yet tested against a real Zendesk account. Until that test evidence exists, the connection is deliberately not advertised as finished here.
Are file attachments transferred?+
Attachments are currently referenced as links in the ticket text, not as a real file upload -- a real byte upload would require direct access to the attachment file outside the chat context.
Can Zentor App assign tickets automatically?+
Yes, the connector can assign a ticket to a specific agent and add public comments to existing tickets.
How does Zentor App authenticate with Zendesk?+
Via Basic Auth in the format email address/token:API token.
Set up this connector for your business
Talk to us about your specific use case — we'll explain what's already possible today.