Connect Freshdesk with Zentor App
Ticket creation directly from conversations, assignment to agents, and a comment function -- the connector is fully implemented in code.
Current status of this integration
This integration is fully implemented. What is still pending is the external test connection to a real Freshdesk account -- no Freshdesk trial account is available in this session, so all tests so far run against simulated API responses. This page will be updated once access is available and a real test has been carried out. Note: This helpdesk connector is an optional third-party integration and not a core function of Zentor App — it is not required for operation.
Implemented feature set (external test connection still pending)
Connection via API key (Basic Auth)
Not yet individually testedTicket creation from conversations (subject, description, priority)
Not yet individually testedTicket assignment to agents and comment function
Not yet individually testedTicket backfill (historical data by last-updated date)
Not yet individually testedView in the Zentor App dashboard
Frequently asked questions
Is the Freshdesk integration usable yet?+
The code is fully implemented but not yet tested against a real Freshdesk account. Until that test evidence exists, the connection is deliberately not advertised as finished here.
Are file attachments transferred?+
Attachments are currently referenced as links in the ticket text, not as a real file upload -- a real byte upload would require direct access to the attachment file outside the chat context.
Can Zentor App assign tickets automatically?+
Yes, the connector can assign a ticket to a specific agent and add comments to existing tickets.
How does Zentor App authenticate with Freshdesk?+
Via Basic Auth with the Freshdesk API key as the username.
Set up this connector for your business
Talk to us about your specific use case — we'll explain what's already possible today.