Setha i-Conversation Insights nemibiko ezenzakalelayo
Buka izifinyezo ze-AI zezingxoxo ngazinye futhi uvule imibiko ye-imeyili yansuku zonke/yamasonto onke.
Kuhlolwe Kokugcina: 2026-07-20
Endaweni ethi „Chatbot" → „Insights" ubona izifinyezo ezikhiqizwe yi-AI zezingxoxo zokugcina ezingu-30 (isidingo, umphumela, amaphuzu avulekile, isizathu sokudluliselwa kumuntu, ukuhlolwa kwekhwalithi) kanye nezilungiselelo zemibiko ye-imeyili ezenzakalelayo. Le ndawo ihlukene nendawo yemibiko ejwayelekile (imibiko yebhizinisi) nendawo ethi „Ai-Usage" (ukulandelela izindleko ze-AI).
Isinyathelo ngesinyathelo
- Vula indawo ethi „Insights"Yiya ku-„Chatbot" → „Insights".
- Buka izifinyezo zezingxoxoOhlwini ubona engxoxweni ngayinye isidingo, umphumela, amaphuzu avulekile futhi — uma idluliselwe — isizathu sokudluliselwa kumuntu.
- Nika amandla imibiko ezenzakalelayoNika amandla „Nsuku zonke" kanye/noma „Kwesonto ngalinye" bese ufaka okungenani umamukeli oyedwa — ngaphandle komamukeli ukusetha akukwazi ukugcinwa.
- Setha isikhathi sokuthumelaKhetha ihora lokuthumela (nakumbiko wesonto ngalinye usuku lwesonto).
- Sebenzisa ukuthumela ukuhlolaNgenkinobho yokuthumela ukuhlola ungathumela ngokushesha umbiko wesibonelo kubamukeli abasethiwe, ngaphandle kokulinda ukuthunyelwa okulandelayo okuhlelwe.
Umphumela olindelekile
Uthola njalo umbiko we-imeyili onevolumu yezingxoxo, inani lokudluliselwa, isilinganiso sokuhlolwa kwekhwalithi nenani lamaphuzu avulekile.
Amacala ajwayelekile amaphutha
Angitholi imibiko ezenzakalelayo.
Isizathu: Imibiko ezenzakalelayo ayinikwanga amandla ngokuzenzakalelayo (opt-in yangempela) — ngaphandle kwebhokisi elenziwe lasebenza nomamukeli osethiwe akukho okuthunyelwayo.
Isixazululo: Nika amandla „Nsuku zonke"/„Kwesonto ngalinye" bese ufaka okungenani umamukeli oyedwa.
Ngifuna ukubona ukuthi yiziphi izihloko amakhasimende azikhuluma kaningi (amaqoqo ezihloko).
Isizathu: Njengamanje akukho ukuhlaziywa kwezihloko okuhlanganisiwe kwezingxoxo eziningi — isifinyezo ngasinye sibhekisela engxoxweni eyodwa kuphela.
Isixazululo: Sebenzisa izifinyezo zengxoxo ngayinye ukuze ulinganise ngesandla; ukuze uthole ukuhlaziywa okuhlanganisiwe, xhumana ne-Zentor.
Ngifuna futhi ukubona isikhathi esilinganiselwe sokuphendula se-chatbot embikweni.
Isizathu: Le nkomba njengamanje ayifakiwe embikweni — kufakiwe ivolumu yezingxoxo, ukudluliselwa, ukuhlolwa kwekhwalithi namaphuzu avulekile.
Isixazululo: Ukuze uthole izibalo eziningi, xhumana ne-Zentor.
Ngingu-EMPLOYEE futhi angikwazi ukushintsha izilungiselelo zemibiko.
Isizathu: Ukushintsha izilungiselelo zemibiko (kuhlanganise nokuthumela kokuhlola) kukhawulelwe ngamabomu ku-CUSTOMER_ADMIN, ngoba lokhu kuvula ukuthunyelwa kwe-imeyili kwangaphandle okuphindaphindwayo.
Isixazululo: Cela i-CUSTOMER_ADMIN ye-tenant yakho ukuthi yenze ushintsho.