Inkumbulo phakathi kwezingxoxo (Conversation Memory)
Indlela i-chatbot ekhumbula ngayo amaqiniso ngekhasimende ezingxoxweni eziningi — nendlela ongakubona ngayo futhi ukulungise kuphrofayela yekhasimende.
Kuhlolwe Kokugcina: 2026-07-20
Uma umsebenzi uvuliwe ku-tenant yakho, i-chatbot ikhumbula amaqiniso athile ngekhasimende elibuyayo ezingxoxweni neziteshini eziningi — isib. igama, ikheli le-imeyili, inombolo yocingo kanye nemininingwane encike emongweni njengemininingwane yemoto noma yesidingo evela ekubhukeni izikhathi zokubonana kwangaphambili. Lo msebenzi awuvuliwe ngokuzenzakalelayo futhi kufanele uvulwe ku-tenant yakho.
Isinyathelo ngesinyathelo
- Vula iphrofayela yekhasimendeEndaweni ethi „Chatbot" iya kuphrofayela yekhasimende elibuyayo.
- Buka izikhumbuzo ezigciniweEngxenyeni ethi „Izikhumbuzo ezigciniwe" ubona amaqiniso agcinwe ngaleli khasimende kanye nohlobo, inani nomsuka wawo.
- Lungisa iqinisoUma iqiniso elitholwe ngokuzenzakalelayo alilungile, ungalilungisa ngesandla — ukulungiswa kwakho kuphawulwa njengokuqinisekisiwe ngokuphelele futhi kuqoshwa ku-Audit-Log.
- Susa iqinisoAmaqiniso angasafunwa noma angalungile ungawasusa ngamunye.
Umphumela olindelekile
Unombono osobala wamaqiniso amakhasimende agciniwe futhi ungawalungisa noma uwasuse uma kudingeka.
Amacala ajwayelekile amaphutha
I-chatbot ayikhumbuli lutho ngamakhasimende abuyayo.
Isizathu: Umsebenzi uvaliwe ngokuzenzakalelayo futhi kufanele uvulwe ngokusobala ku-tenant yakho.
Isixazululo: Xhumana ne-Zentor ukuze uvulelwe lo msebenzi ku-tenant yakho.
Iqiniso elivela engxoxweni eqhubekayo alivezi ngokushesha kuphrofayela yekhasimende.
Isizathu: Amaqiniso ahlala njalo (isib. avela ekubhukeni isikhathi sokubonana) alondolozwa kuphela ngemva kokuqinisekiswa ngokusobala yikhasimende nangemva kokuqinisekiswa kwe-imeyili, hhayi ngokushesha lapho nje kubalulwa.
Isixazululo: Akudingeki lutho — lokhu kuyisivikelo esenziwe ngamabomu ngokumelene nokuthathwa kwemininingwane engafanele.
Ikhasimende alibonwa njengelifanayo eziteshini ezimbili (isib. i-Webchat ne-imeyili).
Isizathu: Ukuboniwa futhi kwenzeka ikakhulukazi ngesihlonzi esiqondene nesiteshi; ukuhlanganiswa kuzo zonke iziteshi kwenzeka kuphela uma ikheli le-imeyili liqinisekisiwe futhi lifana.
Isixazululo: Hlola ukuthi ikheli le-imeyili liqinisekisiwe futhi lifakwe ngokufanayo kuzo zombili iziteshi.