Inkumbulo phakathi kweencoko (Conversation Memory)
Indlela i-chatbot ekhumbula ngayo iinyani malunga nomthengi kwiincoko ezininzi — nendlela onokukubona nokulungisa ngayo oko kwiprofayile yomthengi.
Kufunyenwe ngokugqibeleleyo: 2026-07-20
Ukuba umsebenzi uvuliwe kwi-tenant yakho, i-chatbot ikhumbula iinyani ezithile malunga nomthengi obuyayo kwiincoko namajelo amaninzi — umz. igama, idilesi ye-imeyile, inombolo yefowuni kunye neenkcukacha ezixhomekeke kumxholo ezifana nolwazi lwesithuthi okanye lomcimbi olusuka kwiibhukishi zamadinga zangaphambili. Lo msebenzi awusebenzi ngokungagqibekanga kwaye kufuneka uvulelwe i-tenant yakho.
Inyathelo ngenyathelo
- Vula iprofayile yomthengiKwicandelo elithi „Chatbot" yiya kwiprofayile yomthengi obuyayo.
- Jonga izikhumbuzo ezigciniweyoKwicandelo elithi „Iinkumbulo ezigciniweyo" ubona iinyani ezigcinwe malunga nalo mthengi ngohlobo, ixabiso nemvelaphi.
- Lungisa inyaniUkuba inyani ethathwe ngokuzenzekelayo ayichanekanga, unokuyilungisa ngesandla — ulungiso lwakho luphawulwa njengoluqinisekisiweyo ngokupheleleyo kwaye lurekhodwa kwi-audit log.
- Cima inyaniIinyani ezingasafuneki okanye ezingachanekanga unokuzicima ngazinye.
Isiphumo esilindelekileyo
Unesishwankathelo esisobala seenyani ezigciniweyo ngabathengi kwaye ungazilungisa okanye uzicime xa kufuneka.
Iimeko eziqhelekileyo zeempazamo
Ichatbot ayikhumbuli nto ngabathengi ababuyayo.
Isizathu: Lo msebenzi uvaliwe ngokuqhelekileyo kwaye kufuneka uvulwe ngokucacileyo kwiTenant yakho.
Isisombululo: Qhagamshelana ne-Zentor ukuze kuvulwe umsebenzi kwi-tenant yakho.
Inyani evela kwincoko eqhubekayo ayiveli kwangoko kwiprofayile yomthengi.
Isizathu: Iinyani ezisisigxina (umz. ezivela ekubhukisheni idinga) zigcinwa kuphela emva kwesiqinisekiso esicacileyo somthengi nokuqinisekiswa kwe-imeyile, hayi kwangoko xa zikhankanywa nje.
Isisombululo: Akukho nto ifuneka ukwenziwa — oku kukhuseleko olwenziwe ngabom ngokuchasene neenkcukacha ezithathwe ngempazamo.
Umthengi akabonwa njengomntu omnye kumajelo amabini (umz. Webchat ne-imeyile).
Isizathu: Ukubonwa kwakhona kwenziwa ikakhulu ngesazisi sejelo ngalinye; ukudityaniswa kumajelo amaninzi kwenzeka kuphela xa kukho idilesi ye-imeyile eqinisekisiweyo nehambelanayo.
Isisombululo: Hlola ukuba idilesi ye-imeyile iqinisekisiwe kwaye igcinwe ifana kuwo omabini amajelo.