Bona uphinde ukhiphe imibiko

Yimiphi imibiko etholakalayo esigabeni se-„Reports“, indlela yokuhlunga izikhathi lokukhipha idatha.

Kuhlolwe kokugcina: 2026-07-20

Engxenyeni ethi „Imibiko“ uthola imibiko yombono jikelele, ye-SLA leyokusebenza kwethimba kanye lemibiko eyenziwe ngokwakho (Custom Reports) ngesizinda solwazi, ichatbot, izikhathi ezimisiweyo, imisebenzi yabasebenzisi, ukuxhumana, ukwenza okuzenzakalelayo kanye lokusetshenziswa kwesitoreji. Abasebenzi (EMPLOYEE) bangabona imibiko, kuphela u-CUSTOMER_ADMIN ongadala, ahlele kumbe asuse imibiko eyenziwe ngokwakho.

Isinyathelo ngesinyathelo

  1. Vula isigaba se-„Reports“Yiya esigabeni se-„Reports“ ngebha eseceleni.
  2. Khetha umbikoKhetha enye yamathebhu: „Umbono jikelele“ (Isizinda solwazi/Chatbot/Ukuxhumana/Izikhathi ezimisiweyo), „SLA“, „Ukusebenza kwethimba“ kumbe „Imibiko eyenziwe ngokwakho“.
  3. Hlunga isikhathiKhetha isikhathi esimiswe kuqala (Lamuhla, Iviki, Inyanga, Ingxenye yomnyaka) kumbe ngokuthi „Okwenziwe ngokwakho“ umise isikhathi sakho kusukela/kuze kube.
  4. Khipha njenge-CSVSebenzisa inkinobho yokukhipha nge-CSV ukulanda idatha ebonakalayo okwamanje.

Umphumela olindelekileyo

Ubona izibalo ezifanelekileyo zesikhathi esikhethiweyo futhi ungazilanda njengefayela le-CSV.

Amacala amaphutha avamileyo

Ngidinga umbiko wemali engenayo kodwa angiwutholi.

Isizathu: Okwamanje kakukho umbiko wemali engenayo (Revenue) engxenyeni yemibiko — imibiko etholakalayo ihlanganisa ukusetshenziswa, isizinda solwazi, ichatbot, izikhathi ezimisiweyo, ukuxhumana, ukwenza okuzenzakalelayo, isitoreji, i-SLA kanye lokusebenza kwethimba.

Isixazululo: Ukuze uthole ukuhlaziywa kwezohwebo, xhumana le-Zentor.

Ngimise isikhala sohlelo emibikweni ye-Custom Report, kodwa angitholi imibiko ye-imeyili ezenzakalelayo.

Isizathu: Isikhala sohlelo sigcinwa, kodwa okwamanje akula kuthumela okuzenzakalelayo — imibiko ehleliweyo okwamanje ayisetshenzwa ngokuzenzakalelayo.

Isixazululo: Landa umbiko ngesandla nxa kudingeka, kuze kutholakale ukuqhutshwa okuzenzakalelayo.

Ngifuna ukulanda umbiko njenge-PDF kumbe i-Excel esikhundleni se-CSV, kodwa angitholi nkinobho efanelayo.

Isizathu: Ukukhipha nge-PDF le-Excel kukhona ohlangothini lweseva, kodwa akuxhunyiswanga ku-interface yamanje — ukukhipha nge-CSV kuphela okutholakala njengenkinobho.

Isixazululo: Sebenzisa ukukhipha nge-CSV; ku-PDF/Excel xhumana le-Zentor.

Izihloko ezihlobene

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