FAQ — Frequently Asked Questions About Zentor App

Zentor App is a multi-tenant SaaS platform for AI-powered customer communication. It combines an AI chatbot, omnichannel inbox (web chat, email, WhatsApp, Telegram, SMS, and telephony via the Zentor SIP-Voicebot), knowledge base, n8n automations and appointment booking in one unified interface.

Zentor App supports six channels live: web chat (on your website), email, WhatsApp, Telegram, SMS, and telephony via the Zentor SIP-Voicebot. All messages come together in one shared omnichannel inbox.

Zentor App is more than a chatbot. The platform can understand customer inquiries, provide information, handle defined business processes, trigger tasks, coordinate appointments, and escalate complex cases to team members in a controlled way. The AI chatbot uses your knowledge base for this. If a question is too complex or the customer requests it, the chatbot hands the conversation over to a human team member seamlessly — with the full conversation history.

Zentor App supports external AI provider models as well as local AI models. The Individual (Individuell) plan offers dedicated model hosting with optional Vector-RAG. You decide which model powers your chatbot.

Yes. Zentor App is a European company. The platform can be operated in the EU or as an On-Premises installation. This gives you full control over your data without the compliance risk of uncontrolled cloud AI.

You can try Zentor App free for 14 days. The Starter package costs €49 per month plus a one-time €49 setup fee. Individual (Individuell) solutions cost, depending on the selected feature scope, up to €899 per month and up to €399 one-time setup. All prices are final under §19 UStG — no VAT is charged. A detailed overview of packages and services can be found on the pricing page.

Starter includes an AI chatbot with its own knowledge base and web chat integration for exactly one domain — nothing else automatically. Custom is freely configurable: WhatsApp, Telegram, SMS, email, n8n workflows, booking module, roles/audit trail, multiple teams, additional domains, on-premises and individual requirements for scaling and SLA can be selected on top — up to €899/month, quote before payment. Telephony is bookable via the Zentor SIP-Voicebot.

Multi-Tenant means that a single Zentor App installation can serve multiple independent tenants (customers) simultaneously. Each tenant has their own knowledge base, chatbot configuration, users, and channels — completely isolated from one another.

n8n is an open-source workflow automation tool. Zentor App is natively integrated with n8n, allowing you to configure automations visually — e.g., send notifications, store data, or access external systems when the chatbot detects specific events.

The Webchat chatbot is integrated into your website via an embeddable widget. Details on the integration process are available in the demo conversation or after setting up your tenant.

Yes. At zentor-app.de/demo you can try the Zentor App chatbot directly in your browser — no registration required. For a personal platform demo, you can reach us through the contact page.

The AI chatbot handles inquiries automatically — answering questions and, depending on configuration, also carrying out defined process steps such as appointment bookings, around the clock, without human intervention. Live chat lets your staff chat directly with customers. Zentor App combines both: the bot handles standard inquiries, your team takes over via handover for complex matters.

In the Individual (Individuell) plan, custom integrations via API are possible. n8n workflows additionally enable connecting many external systems without custom development. We are happy to discuss specific third-party integrations in the demo conversation.